İş İlanları

Software Support Engineer | iyzico

İlan Bitiş Tarihi:

As a Software Support Engineer, you will be a part of the engineering team, carrying out the technical support of customer systems to our business partners. You will provide significant individual contribution to merchant technical support efforts.

Key Responsibilities

  • Manage incidents as related to the technical issues (investigation, troubleshooting, escalation, resolution, reporting)
  • Answer technical questions; provide advice to current and potential clients
  • Assisting clients and partners with integration support issues
  • Provide support to merchants during their integration to iyzico payment processing technology
  • Review the technical integration of our business partners and ensure that the integration follows all of the necessary guidelines and keep track of each step of the integration process.
  • Offer technical support to our business partners and assist them with any development-related integration questions.
  • Maintenance of the technical documentation ensures it is up to date.
  • Contribute in developing support for best practice standards in our integrations
  • Partner internally with Product, Sales, Operations & Management to resolve issues that arise during customer integration and post implementation support.
  • Configure, test, and troubleshoot third-party solutions
  • System and Support status reporting
  • Maintain an in-depth knowledge of payment trends and technologies

Desired Skills

  • Experience in at least one programming language (PHP, Ruby, Python, Java …etc.)
  • Min. 1-2 years experience
  • Self-starter who is excited about technology
  • Experience working directly with customers
  • Ability to acquire a broad understanding of integration architectures and APIs
  • Excellent attention to detail and high level of accuracy
  • Experience with Integration Architecture concepts and patterns
  • No military obligation for male candidates
  • Fluency in English

What We Offer

  • Due to COVID-19 you will be working remotely for the time being.
  • A culture of continuous development: In-house events & Tech Talks to stay up-to-date on current research and technology. P.S.:You do not need to wait to get on the stage and share your expertise with your teammates and the community
  • MyAcademy – Online Training Platform (Udemy, Harvard ManageMentor, Getabstract, Etc.)
  • Flexible working opportunity: ’Freedom under responsibility’ is our common mindset.