- Kurum/Firma: Wellbees
- Pozisyon: Part Time Customer Services Specialist
- İşveren Web Sitesi: https://wellbees.co/tr/
İlan Bitiş Tarihi: 22.03.2025
Wellbees is your ultimate employee well-being platform, sparking positive changes with a whopping 82% of users adopting healthier habits ️.⭐️ Not just about well-being, we redefine HR efficiency, saving companies 80% in time and budget .💸 Operating in 100+ countries, 80 companies, and 10 languages, Wellbees is the global well-being solution. Please see more information here: www.wellbees.co
We are looking for a team member for our Customer Service Team. 🐝
What you’ll bring with you
• Proficiency in English which includes written and verbal skills is a must
• Being a great communicator and problem solver
• Customer-oriented and able to establish a robust relationship with the assigned customer base
• Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
• Passionate for working in a dynamic startup culture and team work environment
• Strong communication, problem-solving, and collaboration skills are must
How you’ll make an impact
• Managing customers contacts, inbound and outbound, through various contact channels such as telephone, email, what’s app and live chat
• Reporting incoming calls and processes to the manager
• Supporting the solution of user requests which came to the support management program
• Following up the support management process
• Providing support for tasks in the Wellbees management panel
• Being the first contact for the customers’ questions & problems and solve the issue directly or assign to the relevant team
• Generating customer service reports with best practices and recommendations for improvements based on customer feedback
• Supporting the remote operation processes of the operations team, when possible
What we offer
• Working remote
• Sodexo to cover all the yummy food expenses monthly
• All-Inclusive Leave Policy (Birthday Leave, I’m With My Family Leave, My Child Needs Me Leave, We Are All Human Leave,)
• Referral Bonus (If you recommend a friend to a new position you get a customized gift)
• All bees can use the Wellbees app
• Dynamic work ecosystem where you can take initiative and responsibility
• Enjoyable team/company activities
• Opportunity to take responsibility from day one, improve your skills and learn continuously