- Kurum/Firma: Insider
- Pozisyon: Technical Support Specialist (Fresh Grad)
- İşveren Web Sitesi: https://useinsider.com/
İlan Bitiş Tarihi: 14.04.2025
As a Technical Support Specialist in Insider day in and day out you will;
play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services,
become an excellent communicator while mastering problem-solving skills,
work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners,
troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider platform,
contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
meet important SLAs like response time and the lead time for issue resolutions which is an important aspect.
We want you to join us while we are taking a step into the future if you;
have a Bachelor’s Degree in Business, Communication, Programming, or Engineering related fields,
have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams,
have fluency in written and verbal English and Turkish,
have a high sense of responsibility and accountability,
are able to provide timely responses and follow up systematically,
are a natural problem solver with a positive attitude and love for helping others succeed,
have good debugging/troubleshooting skills,
know your way around HTML, CSS, or other programming languages, would be a plus.