- Kurum/Firma: VFS Global
- Pozisyon: Visa Operations Officer
- İşveren Web Sitesi: https://www.vfsglobal.com/
İlan Bitiş Tarihi: 31.10.2024
Qualifications:
-French is preferred
-Advanced level of English is a must
-Disciplined, organized, prone to teamwork
-Excellent written and verbal communication skills
-Strong interpersonal skills
-Good time management skills
-Preferably with experience in Customer Service
-Preferably residing in Ankara
Job Description:
-Document scrutiny and collection of applications for visa processing.
-Handle customer/applicant queries personally or via email, telephone.
-Handle cash and bank related transactions if assigned and ensure 100% accuracy.
-Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
-Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
-Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
-Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
-Encourage applicants to provide feedback on services provided and their overall experience at the application center.
-Ensure that the entire process is completed within the mandated Turn Around Time.
-Assist Deputy Manager/Operations Manager in execution of WB Project.
-Ensure judicious use of natural resources.